Terms of Service

These Terms of Service (“Terms”) govern your access to and use of the website, products, and services provided by Dukanly E-Commerce Retail LLP (“Dukanly”, “we”, “us”, or “our”). By accessing or using our website or services, you agree to be bound by these Terms.

Where you use our platform under a separate written agreement or order form, that agreement governs to the extent it conflicts with these Terms.

You must be able to form a legally binding contract to use our website and place orders, and you must do so only for lawful business purposes. You are responsible for the accuracy of the information you provide in an enquiry or order, including product requirements, quantities, and delivery details.

Dukanly is a wholesale supplier of food staples, including rice, pulses (dal), and flour (atta). Through our website you can browse our product range and send an enquiry; we respond with a quote covering current wholesale pricing, available pack sizes, and dispatch timelines. Product availability, varieties, and pricing may change with market and seasonal conditions.

You agree not to misuse the website, interfere with its normal operation, attempt to gain unauthorised access, or use it to facilitate any unlawful activity, including fraud or transactions prohibited by applicable law. We may suspend or limit access to protect the website, our customers, or compliance with law.

An enquiry through this website is a request for a quote, not a binding order. A binding order arises only once we confirm it in writing, at the price, quantity, pack sizes, and dispatch terms set out in that confirmation or in a separate agreement between us.

Any pricing or pack information shown on this website is indicative only and may change with market and seasonal conditions. Payment terms, taxes, and delivery or freight charges are as stated in your quote or agreement with us. Quantities and availability are subject to stock at the time of confirmation.

The website and services, including their content, software, and branding, are owned by Dukanly or our licensors and are protected by applicable intellectual-property laws. We grant you a limited, non-exclusive, non-transferable right to use the services in accordance with these Terms. You retain rights to the data you submit, and you grant us the rights needed to provide the services.

Our website and order fulfilment may rely on third-party providers such as logistics and delivery partners, payment providers, and hosting or analytics tools. We are not responsible for the acts, omissions, or availability of third parties, and your dealings with them may be subject to their own terms.

The website and services are provided on an “as is” and “as available” basis. To the fullest extent permitted by law, we disclaim all warranties, whether express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the services will be uninterrupted or error-free.

To the fullest extent permitted by law, Dukanly will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, or goodwill, arising out of or related to your use of the services. Nothing in these Terms limits liability that cannot be limited under applicable law.

You may stop using the services at any time. We may suspend or terminate access if you breach these Terms, if required by law, or to protect the services. On termination, the provisions that by their nature should survive — including intellectual property, disclaimers, and limitations of liability — will continue to apply.

These Terms are governed by the laws of India, without regard to conflict-of-laws principles. The courts located in India will have jurisdiction over any dispute arising out of or relating to these Terms, subject to any dispute-resolution terms in a separate agreement between us.

We may update these Terms from time to time. When we make material changes, we will update the “Last updated” date above. Continued use of the services after changes take effect constitutes acceptance of the revised Terms.

Questions about these Terms can be sent to Dukanly E-Commerce Retail LLP at hello@dukanly.in or through our Contact page.

Registered office: C-117 A, First Floor, Tilak Nagar, Fateh Nagar, New Delhi, 110018.